Visitor Services Counselor
Job Title: Visitor Services Counselor
Job Description: Visitor Services
Function: Visitor Services, Customer Service and Retail Sales
Employer Name: Destination Osoyoos
Employment Terms: Part Time, 20 – 30 hours a week with seasonal reductions.
Education: Post-secondary education or related work experience deemed equivalent.
Experience: Minimum 1-year related experience including education and/or related work experience preferred.
Destination Osoyoos is one of British Columbia’s dynamic destination marketing organizations with a commitment to establishing Osoyoos as a must-visit destination.
The Osoyoos Visitor Information Counselor demonstrates excellence in customer service and retail sales. They are responsible for creating remarkable experiences for visitors to Osoyoos and area, ensuring that each traveler has an unforgettable experience. This position offers the opportunity for a professional, driven individual to be a positive contributor in a vibrant and dynamic industry.
The role of the Visitor Information Counselor will also include receiving product inventory, maintaining merchandising and displays, and assisting customers with sales purchases.
The Visitor Service role will also require assisting the Visitor Services Supervisor and Destination Osoyoos management with tasks and projects where applicable.
Duties & Responsibilities:
-Greet visitors in the Centre and answer all visitor inquiries in-person, online, and through reception phone
-Collect Visitor data and keep information up to date in office and online
- Maintain a clean and sanitized environment for visitors and staff
-Assist with the development and maintenance of databases for facilities, events, attractions, building inventories and more within Osoyoos and area
-Assist with updating website and online events calendar
-Assist customers with retail purchases
-Receive inventory and assist with restocking
-Assist with stock counts
-Adhere to all Covid 19 and Public Health protocols
Required Skills & Abilities:
-Sufficient knowledge, interest in, and passion for Osoyoos and surrounding area;
-Exceptional customer service and experience working with the general public in a friendly, customer- service oriented way
-Strong experience in Microsoft Office- Word, Excel, Outlook is required;
-Experience in a retail environment is an asset;
-Ability to communicate effectively, both written and verbal;
-Excellent organizational skills with an attention to detail;
-Ability to work well with others, be self-motivated, reliable and maintain an expected level of professionalism (i.e., punctuality, approachability & dress code);
-Ability to work weekends and holidays, the visitor centre is open up to 7 days a week during the summer months
***Proof of vaccination is required for all successful applicants
Areas of Specialization:
Tourism and Visitor Services, Retail and Sales, Tourism Research, Data Entry.
Job Type: Part-time
Part-time hours: 20 - 30 per week
Salary: $18.00 per hour
- Day shift
- Weekend availability