• Guest Service Agent

    Posted: 11/06/2022

    The ideal candidate for this position

    First impressions count, right? We think so too! The Guest Service Agent is the face of our resort. If you are the type of person who could comfort exhausted travelers and make their day brighter, you may have what it takes to be a successful guest service agent. Making a positive first impression is essential because you are the face of the resort. A Guest Services Agent plays a critical role in ensuring that guests enjoy their stay. Exceptional interpersonal communication skills are essential from the first to the last point of contact with our guests. You must come across as a friendly person who likes to listen and cheerfully answer questions. A Guest Service Agent strives for a courteous, personal touch.

    What you will be doing

    As a Guest Services Agent, this position is responsible for the guest arrival and departure experience, processing payments and completing guest transactions to ensure guest satisfaction is met and exceeded. Guest Services Agents are expected to know all resort amenities as well as local activities and points of interest, and interact with guests at every opportunity. Guest Service Agents must be able to work in a busy and sometimes hectic environment. You will need problem-solving skills to address complaints, maintenance requests, service orders, and guest inquiries. The Guest Services Agent is responsible for coordinating with bell service, housekeeping, and Management.

    Ideal candidate skills

    • Exceptional interpersonal skills
    • Highly responsible and organized
    • Excellent written and verbal communication skills
    • Ability to work cohesively as part of a team
    • Good time management and organizational skills
    • Knowledge of Okanagan and local area an asset
    • Ability to work well under pressure in a fast-paced environment
    • Conflict resolution experience
    • Patience and good listening skills
    • Frequent standing and walking throughout shift
    • Occasional kneeling, pushing, pulling, lifting up to 20lbs.
    • Occasional ascending or descending ladders, stairs and ramps

    Job Type: Full-time

    Salary: From $18.00 per hour

    Benefits:

    • Dental care
    • Extended health care
    • Flexible schedule
    • Life insurance
    • On-site parking
    • Vision care

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