• Night Auditor/Front Desk Agent

    Posted: 08/28/2022

    Job description

    The night auditor will be responsible for reviewing and accurately balancing all hotel and restaurant revenue for the 24-hour operating period during the overnight shift from 11 pm to 7 am. The Hotel Night Auditor will be mainly responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparation of various hotel operating reports. Night Auditors will report directly to the Guest Services Manager.

    Role and Responsibilities

    • Audit responsibilities
    • Track all Complimentary stays (GC and Owner stays)
    • Complete the Daily Revenue Report.
    • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
    • Processing charges and payments accordingly. This includes cash, credit cards, and reconciling any imbalances (Hotel and Restaurant)
    • Run the night audit reports and resolve any issues
    • Prepare guest bills for next-day checkouts
    • Perform all check-in and check-out tasks according to Walnut Beach standard operating procedures
    • Complete daily checklists and tasks to maintain organization at the Front Desk in an efficient and timely manner
    • Make and manage online, phone and email reservations
    • Verify and register guests by collecting necessary information (like contact details and exact dates of their stay)
    • Provide information about the hotel, available rooms, rates and amenities
    • Respond to guest complaints and requests in a timely and professional manner
    • Demonstrate proficient understanding of the hotel software systems (RoomKeyPMS and Visionline)
    • Demonstrate understanding of Microsoft Word and Excel
    • Understand how travel planning websites operate, like Booking.com and Expedia
    • Communicate with housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
    • Communicate with housekeeping and maintenance departments to ensure prompt responses to guest needs and of any changes throughout the day
    • Upsell additional packages and services, when appropriate
    • Report any accidents or injuries to senior management staff immediately
    • Comply with company procedures and safety policies
    • · Answer internal and external phone calls and emails and direct guests to the appropriate department
    • Greet guests and visitors as they enter the resort
    • Complete checkouts and check-ins and receive payment
    • Create guest reservations and advise callers regarding rates and packages
    • Be knowledgeable about Walnut Beach Resort amenities and policies in order to advise guests accurately
    • Post and balance payments and charges on guest folios
    • Anticipate guest needs in order to provide seamless and exceptional service
    • Receive and respond to guest concerns and address them promptly with the appropriate manager as needed
    • Count and verify individual cash floats and maintain responsibility for all cash received and given out
    • Prepare reports as required
    • Arrange transportation or other services for guests
    • Protect all confidential information of our guests, our colleagues and company, and our business associates.
    • Other duties as assigned

    Qualifications and Education Requirements:

    • Previous Front Desk or other hospitality experience preferred
    • Previous experience with Roomkey Property Management System an asset
    • Strong interpersonal and problem-solving skills
    • Excellent communication and organizational skills
    • Ability to work cohesively as part of a team as well as independently
    • Ability to focus on guest needs, remain calm and professional at all times
    • Able to work flexible hours including days, evenings, weekends and holidays
    • Must have a valid work permit

    Physical Requirements

    • Must be able to stand for extended periods of time
    • Ability to maintain regular, punctual attendance Must be able to lift and carry up to 50lbs
    • Must be able to talk, listen and speak clearly
    • Completion of CPR and Standard First Aid
    • Job Types: Full-time, Part-time, Permanent
    • Salary: From $18.00 per hour

    Additional pay:

    • Overtime pay

    Benefits:

    • Dental care
    • Disability insurance
    • Discounted or free food
    • Extended health care
    • Life insurance
    • On-site parking
    • Vision care

    Schedule:

    • 8-hour shift
    • Holidays
    • Night shift
    • On call
    • Overtime
    • Weekend availability

    Experience:

    • customer service: 1 year (preferred)
    • night audit: 1 year (preferred)

    Job Type: Full-time

    Salary: $18.00 per hour

    Schedule:

    • 8 hour shift

    Ability to commute/relocate:

    • Osoyoos, BC: reliably commute or plan to relocate before starting work (preferred)

    Experience:

    • Customer service: 1 year (preferred)

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