Guest Services Associate

Join us as a Resort Guest Services Agent.

Why Work For Us

Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very unique opportunity to be in the heart of wine country. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place? All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.

What You Will Do
Our Resort Guest Services Agents are the nerve center of our hotel/resort operations responsible for creating a memorable guest experience with helpful and welcoming service while creating the first and last impression for our guests. As a Resort Guest Services Agent this position is responsible for guest arrival and departure experience, processing payments and completing guest transactions to ensure guest satisfaction is met and exceeded. Guest Services Agents are expected to know all resort amenities as well as local things to do and interact with guests at every opportunity. Resort Guest Service agents must be able to work in a busy/hectic environment and stand for their shifts.

What You Need

• An easy conversationalist
• Extra-sensory perception to how others are feeling
• Tech-savvy systems expertise
• Multi tasker who doesn’t crack under pressure
• An eagle eye for details
• Sleuth like problem solving skills
• Able to be on your feet all day
• Front desk experience preferred but solid customer service experience is accepted

What’s In It For You

• Company events
• Subsidized Staff Housing
• Discounts on water sports, spa, wine & golf
• Discounted Staff Menu and Free Continental Breakfast food in Staff Lounge
• Free on-site parking
• Employee, Friends & Family rates at Hyatt’s Worldwide
• Benefit Plan, including Extended Health, Dental, Life Insurance and family plans for full time permanent employees